In the current digital age, patients are demanding similar personalization and ease-of-use that they enjoy in other aspects of their lives. Our research examines the actual patient experience offered by leading hospital groups and health systems. Our unique research methodology enables health systems to improve the experience in all aspects of the patient journey.
Our healthcare practice offers a range of research services that include best practices in digital design, site organization, ease-of-use as well as analysis of educational content and interactive tools.
Recent research topics include:
- Industry overview
- Patient site homepages
- Bill Pay
- Notifications and health alerts
- Appointment scheduling
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Gain a unique view of the digital patient experience and stay at the forefront of evolving technology